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Frequently Asked Questions
1. Do you charge any setup fee or monthly rental
to use the services?
No. It is FREE to register and you receive Free test credits
to check our services.
2. Registration requires my mobile no. Is my mobile
operator going to charge me any thing ?
No, your password will be sent on your registered number
in order to prove your authenticity. Delivery of your message
is our responsibility, so you need not to pay anything to
your operator for sending SMS from our portal.
3. How much have I to pay to send a message?
Opening an account with us is Free. We also provide some
free test credits in your account to try our services. One
Credit is deducted for every message your send from your account
You can re-charge your account any time when you run out of
credits.
4. What is credit ?
1 Message of (1-160 Character) = 1 Credit. So 1 Credit
is utilized to send a message to any mobile network (GSM or
CDMA) in India.
5. How can I buy the credits? I do not even have
a bank account.
You have to login to your control panel to avail this
facility. After you login to your control panel you will have
the option of Buy SMS credits. You can re-charge your account
by purchasing credits through online (Credit Card) or
Offline payment options. In online option, your credits are
transferred immediately to your account, however in case of
offline payment, credits will be transferred after realization
of payment. You can also send a cheque/demand draft. If you
do not need a bank account you can send us the required amount
through DD. On realization of your payment your credits will
be transferred to your account within 2-5 hrs. Please send
a support request at support@smsintegra.com, cc to smsintegra@gmail.com
after you made any such transaction, mentioning your userid
or registered mobile number, amount and last 3 digits of your
account number.
6. What is the validity of Credits I purchase?
You will get validity depending on the scheme you buy.
7. How many minimum credits I can buy?
You can buy minimum 1000 Credits.
8. Is there any monthly rental or minimum charges
or commitment ?
No, there are no rental or minimum monthly charges. Just
purchase the credits as and when you need them.
9. How long does message delivery take?
The average time taken is less than 5-10 seconds! However
sometimes congestion in network may cause unavoidable delay.
10. At time a message can be sent to how many mobile
phones?
We recommend 100. You can try more than that depending
on your Internet bandwidth.
11. Which are the operators in India where we can
send SMS?
You can send SMS to almost any operator in India including
GSM & CDMA.
12. Can I send messages to other countries?
No. Currently not.
Possible on special request if your volume is good enough
for us to give u a separate gateway.
13. Do I get notification when I am running low in
credits?
Yes. You automatically receive an email when your account
is less than 25 credits. This is a free service. You can write
us at support@smsintegra.com if you need any modification
for your account.
14. Can I take a trial of your service before I buy
some credits?
Yes. We can offer you some complimentary Free credits
when you Register for our services.
15. What is a Sender ID?
Sender ID is a max of 11 digit Alpha numeric code used
to send message using your company name. Due to
technical restriction some CDMA operator do not accept SMS
bearing Alpha numeric Sender ID. In these cases, our default
GSM Sender ID will be replaced automatically with alpha numeric
id. You can also create and use your GSM sender ID for sending
SMS to these operators on written approval. Remember this
facility is available to our paid users only after due approval
and verification.
For the service providers like Tata Indicom and Reliance who
have CDMA, don't allow ALPHANUMERIC masking,
Our program automatically distinguishes the CDMA numbers from
the GSM and masks when required. So GSM numbers will get the
sender id you have set and CDMA numbers will get the fancy
number we have set. You may also give a GSM number as sender
id for cdma network which can be set for your account after
due validation process.
16. Can I use this service for Marketing our products?
As per the prevailing rules you cannot use this service
for mass marketing/spam. However you can use this service
to push SMS to the clients who are eligible / agreed upon
to receive your updates and promotions.
17. What format of mobile numbers to be used when
I create contact list or send any message?
Just type the country code and mobile (e.g 919840059095).
In case you wish to send a message to multiple mobiles, separate
the number with a coma (,). Now we have added auto detect
and add default Indian country code.
18. Is it mandatory to use your service after we have
registered?
No, You are free to discontinue using our service whenever
you wish to do so. Just send a support request or mail us
at support@smsIntegra.com informing us about your unwillingness
to continue your account.
19. What is security of your website?
Special attention is given to the security aspect. Password
is send to registered mobile number only to prevent any misuse
of this service. Your information will not be shared with
any third party as per our privacy policy.
20. What is the protocol of sending message? Can
I send anything to any one?
No, SMS Integra.com provides you the best of the technology
to ensure a better, fast, reliable and secure way of communication.
Using our service for sharing adult / porn content, spreading
of rumour, threatening language or any purpose which is against
the law or causing dissatisfaction to any one is prohibited.
Violating this protocol may lead to suspension of your account
without prior notification.
21. Some times I receive duplicate massage.
This happens in very rare circumstances. This may occur
when you are on roaming, or in a very low signal belt. If
you continue to face the same problem you can send a mail
to support@smsIntegra.com.
22. How will I come to know that my message
is delivered?
We keep records of all the messages sent by you in last
24 hrs. minimum. You can login and check the status at Sent
Message in report section.
23. I am not able to find the registration link.
Please click the link Register Or use this short url.
http://register.smsintegra.com
24. I have not received my password.
Please mail us at support@smsintegra.com
25. I have a website, can I add SMS facility to it.
Yes, we also provide http gateway for sending SMS from
your website or desktop application. More ...
26. Do you offer any technical Support?
Our Technical support is available 24X7. For any help
write us at support@smsIntrgra.com.
27. I did not find my question on your FAQ list.
Kindly mail us all your queries or suggestions to support@smsIntegra.com.
We are happy to help you.
28. Why have I received multiple copies of a message?
In rare circumstances a message may be received more than
once. This is most likely to occur when 'roaming' on a foreign
network, or in a very bad-signal area. If neither of these
statements is true, then you should check that you are not
sending multiple copies to SMSIntegra! by mistake.
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